Why are consumer reviews important?
Social media is one of the most powerful ways for brands to communicate with their audience regardless of the market or language, whether these are existing or potential customers. Listening to what your audience has to say about your products and services, and by extension, your brand is essential if you are to develop and maintain a positive online relationship between your business and customers.
Our consumer review audit service allows you to gain insight into what is being said about your brand online in any language and platform where those conversations are taking place. We will gather information across all relevant social media platforms and review websites to give you a very comprehensive report.
This will assist you in getting an overview of any online consumer reviews about your products and/or services and will help you determine the overall consumer satisfaction rate. This is an important part of research that you should keep in mind when creating your strategy.