The South Korean tech giants, Naver and Kakao, have each begun using their own AI technologies in chatbots. Both platforms have started to incorporate the technology in a bid to introduce the ability for users to complete transactions through each of their messaging services. Naver has also released a Domino's Pizza chatbot that allows users to order food. The messaging company said that, using location technology, consumers “no longer have to figure out the location or phone number of a nearby Domino's outlet”, explaining that an order can be placed via a simple button within the chatbot. This comes at the same time that Naver also launched a “shopping chatbot” which acts as a shopping assistant on ecommerce sites hosted by the company. It added that 12% of people who used the bot ended up buying the product they asked about. Meanwhile, Kakao has set up a new division of the company dedicated entirely to developing its AI chatbots, a technology which it recently introduced to its Plus Friends service.
