Twitter Introduces Custom Profiles For Businesses

Custom profiles add a personal touch

If you use Direct Messages on Twitter to provide support to your customers, you should consider using custom profiles. Custom profiles in Direct Messages show the name and image of the person who is replying, providing customers with a more personal experience. It can also be used to show when a bot is replying, thereby helping to manage customer expectations. Custom profiles are recommended because they help to create a more personalised, human connection. Research by Twitter found that customers were 19% more likely to feel as though they had reached a resolution, and 22% more likely to feel satisfied, when they had a personalised experience rather than an impersonal one. To enable custom profiles in your Direct Messages, go to the link shown on the screen. 

The Movers And Shakers - Moving And Shaking

Search and discover everything we've reported on certain brands or industry topics. Follow the trends right before your eyes - and in the blink of eye you know.
Select Country

Individual BASIC

Free

Video Briefings,Catch Up TV
10 per month
How To Guides,Country Guides,Language Guides
2 per month
eLearning,eLearning Course,Quizzes
2 per month
Benchmarks,Lists
5 per month
Access to Customised courses and Examinations.
Not Available
Tools,Webcertain Events
Not Available
Attendance at Webcertain.TV Connect Events per year
Not Available
Access to Webcertain video Tutors.Extra fee applicable
Not Available
Subscribe

Individual PREMIUM

£25

per
month
Cancel Anytime
Video Briefings,Catch Up TV
Unlimited
How To Guides,Country Guides,Language Guides
Unlimited
eLearning,eLearning Course,Quizzes
Unlimited
Benchmarks,Lists
Not Available
Access to Customised courses and Examinations.
Not Available
Tools,Webcertain Events
Unlimited
Attendance at Webcertain.TV Connect Events per year
1 per month
Access to Webcertain video Tutors.Extra fee applicable
Not Available
Subscribe

Team GLOBAL

£95

per
month
(up to5 users ) - additional users12.00
Video Briefings,Catch Up TV
Unlimited
How To Guides,Country Guides,Language Guides
Unlimited
eLearning,eLearning Course,Quizzes
Unlimited
Benchmarks,Lists
Unlimited
Access to Customised courses and Examinations.
Unlimited
Tools,Webcertain Events
Unlimited
Attendance at Webcertain.TV Connect Events per year
3 per month
Access to Webcertain video Tutors.Extra fee applicable
Unlimited
Subscribe

Individual PREMIUM Quarterly

£

per
month
Video Briefings,Catch Up TV
Unlimited
How To Guides,Country Guides,Language Guides
Unlimited
eLearning,eLearning Course,Quizzes
Unlimited
Benchmarks,Lists
Unlimited
Access to Customised courses and Examinations.
Unlimited
Tools,Webcertain Events
Unlimited
Attendance at Webcertain.TV Connect Events per year
Unlimited
Access to Webcertain video Tutors.Extra fee applicable
Unlimited
Subscribe