Description

When you have an online social account, it is important to actively moderate it to keep it up to date and to ensure your audience is engaged with. It is also important to ensure all content which is shared to your channel is to of the same high standard.

A native social media specialist will upload and monitor all posts to your social account; approving and rejecting comments as appropriate and replying to any that require a response. At the end of the period, you will receive a document listing all uploads and interactions to your social account.

Here’s when Social Media Editorial Calendar Review can help!

When you want a native social media specialist to update, monitor and moderate your online social account.

What our clients say

Flexible and innovative approaches to meet demanding goals

Webcertain has been a valued partner of Portakabin for over 20 years, providing the expertise required to help us grow our business in multiple European markets. With a wide-portfolio of websites and products, as well numerous internal stakeholders, we require flexible and innovative approaches to enable us to meet the demanding goals of each business unit. Webcertain understands our needs and our brand, and this enables the team to deliver cost-effective, adaptable solutions across SEO, PPC and website development which have played a vital role in our international growth and success.

Evelyn Hodgson

Head of Brand - Portakabin

Adapted for each market for maximum impact

We work with Webcertain to increase our brand awareness across key European markets and help us drive brand growth. Together, we have created campaigns utilising multiple channels and adapted for each target market to ensure maximum impact and relevancy to our audience. Webcertain has a great support team, who are easy to reach and very helpful in providing information. They understand our needs and provide a flexible approach that enables us to meet our goals

Hazel Goesaert

European Associate Marketing Manager - Business Machines - Fellowes

Technical and strategic expertise

Webcertain's understanding of language nuance and local culture ensures our messaging is relevant and compelling in each market we target, while staying true to our brand and highlighting our USPs. We rely on their technical and strategic expertise to develop both organic and paid search campaigns which will resonate with our audience and drive results across Europe. The team understands our goals and is proactive in making recommendations for improvements and suggesting opportunities. We are very happy with the results and would recommend Webcertain as an ideal partner for any brand with a global reach.

Surpreet Bahl

Digital Marketing Manager - Esko

For international support, look no further than Webcertain

There are many challenges when running international campaigns and Webcertain has provided invaluable support to us when targeting countries as diverse as China, Japan and Russia, where both cultural and linguistic knowledge are paramount for success. This knowledge, combined with skills and expertise across all digital channels, enabled us to build tailored and targeted campaigns to inform and attract students from around the globe. If you're looking for SEO, SEM or translation support in multiple languages and countries, look no further than Webcertain.

Tim Jordan

VP Marketing Berlitz and ELS

Overview

Managing the seditorial calendar fo your social account by approving submitted content, uploading ad hoc content from your wider team and assisting with bulk campaign uploads, ensuring the higest quality of editorial calendar. This will also include uploading any videos and approving them.

We will monitor all activities in your online social community, enagage with the audience via re-tweets and will approve/reject comments as appropriate, as well as replying to messages. Our team of native speakers means we can do this in any language. Moderation is essential to keeping a high quality experience for your followers, as well as engaging with your audience in a timely and appropriate fashion.

This will keep your group/community looking well-maintained, up to date with content and appropriate, creating a good impression of your brand.

Quality process

The process begins by completing a briefing questionnaire. This briefing will be visible to all the team members involved with updating and managing the social account and is the foundation for all our quality checks.

We will need access to the social account via Sprinklr. Ideally we would have access to any monitoring dashboards you have created for the ongoing mangement of this account. A native social media specialist, under the supervision of a social media manager, will upload, monitor and moderate all posts. When content is recevied from the local team, it will be uploaded within 2 days. This includes any video uploads and bulk upload files.

When a comment is added to any content by a user they will acknowlege the comment, and reply to any  questions according to agreed responses. If they are unsure whether to approve or reject the comment, or if they are unsure how to reply, we will ask you.

Over time, the database of replies will grow so that we will become more and more able to reply appropriately without having to ask for your input. At the end of the period, you will receive a document listing all interactions in your social community.

Webcertain Group is passionate about generating business growth for its clients in any part of the world.

A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.

Benefits of working with Webcertain:

International specialist since 1997

Transparency and online portal management

No minimum contract period

No minimum order value

International know-how shared

Quick response times

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