When you have an online social account, it is important to actively moderate it to keep it up to date and to ensure your audience is engaged with. It is also important to ensure all content which is shared to your channel is to of the same high standard.
A native social media specialist will upload and monitor all posts to your social account; approving and rejecting comments as appropriate and replying to any that require a response. At the end of the period, you will receive a document listing all uploads and interactions to your social account.
Managing the seditorial calendar fo your social account by approving submitted content, uploading ad hoc content from your wider team and assisting with bulk campaign uploads, ensuring the higest quality of editorial calendar. This will also include uploading any videos and approving them.
We will monitor all activities in your online social community, enagage with the audience via re-tweets and will approve/reject comments as appropriate, as well as replying to messages. Our team of native speakers means we can do this in any language. Moderation is essential to keeping a high quality experience for your followers, as well as engaging with your audience in a timely and appropriate fashion.
This will keep your group/community looking well-maintained, up to date with content and appropriate, creating a good impression of your brand.
The process begins by completing a briefing questionnaire. This briefing will be visible to all the team members involved with updating and managing the social account and is the foundation for all our quality checks.
We will need access to the social account via Sprinklr. Ideally we would have access to any monitoring dashboards you have created for the ongoing mangement of this account. A native social media specialist, under the supervision of a social media manager, will upload, monitor and moderate all posts. When content is recevied from the local team, it will be uploaded within 2 days. This includes any video uploads and bulk upload files.
When a comment is added to any content by a user they will acknowlege the comment, and reply to any questions according to agreed responses. If they are unsure whether to approve or reject the comment, or if they are unsure how to reply, we will ask you.
Over time, the database of replies will grow so that we will become more and more able to reply appropriately without having to ask for your input. At the end of the period, you will receive a document listing all interactions in your social community.
Webcertain Group is passionate about generating business growth for its clients in any part of the world. A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.