Prompt and helpful customer service, delivered in each customer's native language, is essential for your brand's reputation. If you have customers who contact you through social media channels requesting support, then you need to ensure that all these channels are under constant monitoring and that you have translators immediately available.
Our team of social media strategists and native translators will monitor your social media channel. When we receive a message from a customer, we will alert you about this interaction. You will then be able to provide us with your answer to their query and we will send the customer your reply.
As well as these communications, you will also receive a report at the end of each month containing a full review of all interactions that have taken place.
Please bear in mind that this is a monitoring-only service and does not include creating or crafting the reply. A Social Community Engagement should be ordered for this.