Description

It is important for your business' reputation that you provide prompt and useful replies to any customer enquiries. Our team of social media strategists will monitor all your social media channels.

When a customer sends a message requiring a response, we will alert you about this interaction. gather your reply and then send the customer your reply. Alongside these exchanges, we will also send you a monthly report containing a full review of all interactions that have taken place.

Please bear in mind that this is a monitoring-only service and does not include creating or crafting the reply. A Social Community Engagement should be ordered for this.

What our clients say

Flexible and innovative approaches to meet demanding goals

Webcertain has been a valued partner of Portakabin for over 20 years, providing the expertise required to help us grow our business in multiple European markets. With a wide-portfolio of websites and products, as well numerous internal stakeholders, we require flexible and innovative approaches to enable us to meet the demanding goals of each business unit. Webcertain understands our needs and our brand, and this enables the team to deliver cost-effective, adaptable solutions across SEO, PPC and website development which have played a vital role in our international growth and success.

Evelyn Hodgson

Head of Brand - Portakabin

Adapted for each market for maximum impact

We work with Webcertain to increase our brand awareness across key European markets and help us drive brand growth. Together, we have created campaigns utilising multiple channels and adapted for each target market to ensure maximum impact and relevancy to our audience. Webcertain has a great support team, who are easy to reach and very helpful in providing information. They understand our needs and provide a flexible approach that enables us to meet our goals

Hazel Goesaert

European Associate Marketing Manager - Business Machines - Fellowes

Technical and strategic expertise

Webcertain's understanding of language nuance and local culture ensures our messaging is relevant and compelling in each market we target, while staying true to our brand and highlighting our USPs. We rely on their technical and strategic expertise to develop both organic and paid search campaigns which will resonate with our audience and drive results across Europe. The team understands our goals and is proactive in making recommendations for improvements and suggesting opportunities. We are very happy with the results and would recommend Webcertain as an ideal partner for any brand with a global reach.

Surpreet Bahl

Digital Marketing Manager - Esko

For international support, look no further than Webcertain

There are many challenges when running international campaigns and Webcertain has provided invaluable support to us when targeting countries as diverse as China, Japan and Russia, where both cultural and linguistic knowledge are paramount for success. This knowledge, combined with skills and expertise across all digital channels, enabled us to build tailored and targeted campaigns to inform and attract students from around the globe. If you’re looking for SEO, SEM or translation support in multiple languages and countries, look no further than Webcertain.

Tim Jordan

VP Marketing Berlitz and ELS

Overview

Prompt and helpful customer service, delivered in each customer's native language, is essential for your brand's reputation. If you have customers who contact you through social media channels requesting support, then you need to ensure that all these channels are under constant monitoring and that you have translators immediately available.

Our team of social media strategists and native translators will monitor your social media channel. When we receive a message from a customer, we will alert you about this interaction. You will then be able to provide us with your answer to their query and we will send the customer your reply.

As well as these communications, you will also receive a report at the end of each month containing a full review of all interactions that have taken place.

Please bear in mind that this is a monitoring-only service and does not include creating or crafting the reply. A Social Community Engagement should be ordered for this.

Quality process

The process begins by completing a briefing questionnaire to clarify your objectives. This briefing will be visible to all the team members involved with delivering the service and is the foundation for all our quality checks. We will need full access to your social media channel, and we will also need to know what times you want us to monitor your channels and how.

Our team of social media strategists will deliver this service. You will need to provide us with your response to their query, which will besent back to the customer in a time window of 48 hours (working hours).

Please bear in mind that this is a monitoring-only service and does not include creating or crafting the reply. A Social Community Engagement should be ordered for this.

 

Webcertain Group is passionate about generating business growth for its clients in any part of the world.

A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.

Benefits of working with Webcertain:

International specialist since 1997

Transparency and online portal management

No minimum contract period

No minimum order value

International know-how shared

Quick response times

X