Social Media Listening - Reputation Audit

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Organisations need to understand what is being said about them online so they can effectively manage their brands, products, and reputation. With this service, we will carry out a social media AUDIT report on your company, including gathering information such as listing the top influencers in your field and particularly relevant posts about your company. This will allow you understand what your customer base think about you, thereby helping to guide your marketing strategy appropriately.


Here’s when Social Media Listening - Reputation Audit can help!

  • 1

    When you want to gain a valuable insight into conversations taking place online relating to your brand or business.

  • 2

    When you already have an online presence within a market and want to discover/monitor what is being said about you online.

  • 3

    When you want to determine which markets you should prioritise based on online conversations.

  • 4

    When you want to perform in-depth market research online about your brand/product.



Social media marketing is one of the most powerful ways that brands and businesses can communicate with their audience, be that current or potential customers.

With that in mind, your social media strategy needs to address the needs of your brand audience whist also delivering value to you as a business. Ensuring you have a well thought out social media strategy that will help you deliver long-term activity that works towards your business goals is essential - be it sales, customer engagement, driving traffic, or brand awareness.

Our international social media team will create a social media AUDIT for any market that will assist you with meeting your business goals.


Quality process

We will need to know details such as where you are active, which networks you have a presence on and what your objectives are.

Our Audit service report includes:

  • List of top influencers within your industry
  • Positive sentiment posts
  • Negative sentiment posts
  • Other relevant posts based on your requirements
  • Topic trends

The report will also go into details such as where comments about you are being posted, who is posting them, details of the poster’s profile, whether the comments are positive, negative or neutral, and based on all this we will suggest an action plan on how best to respond, such as providing advice to a disgruntled customer, for example.

The process will be managed and quality checked to ensure the service meets your requirements.


Webcertain Group is passionate about generating business growth for its clients in any part of the world. A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.

Benefits of working with Webcertain:

International specialist since 1997

Transparency and online portal management

No minimum contract period

No minimum order value

International know-how shared

Quick response times

Social Media Listening - Reputation Audit

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