International trust signal audit

Could negative trust signals be damaging your website’s conversion rate?

Discover if your international website is using trust signals correctly

When you have localised your website for a new target country but are experiencing a poor conversion rate, it is a good idea to check you are displaying culturally-appropriate trust signals (e.g. using the correct currency and localised language) as these encourage your audience to stay on your website. A native speaker from your target market will conduct a cultural and linguistic audit on your website, identifying positive and negative trust signals.

A trust signal audit can help…

  • 1

    When your website has been localised for another target country.

  • 2

    When your website has a poor conversion rate.

  • 3

    When you want to check whether or not your website contains the appropriate trust signals.

What are trust signals and why are they important?

When an internet user lands onto your webpage, it takes few seconds for them to decide if they trust your website or not. They will look at different visible elements on your webpage and decide if they want to continue to browse your website. “Trust signals” or “trust anchors” are features of webpages which link strongly to ideas of trust and relevance for a particular audience (e.g. using the correct currency, localising the language correctly, referencing the appropriate laws) and are therefore very helpful in encouraging users to continue through to a conversion.

Trust signals vary from one country to another and depend on cultural references. By conducting a linguistic and cultural audit you will be able to understand why your website converts into sales for some markets and not for others.

A native from your target market will conduct an audit on your website to identify trust signals and will classify them into two categories: positive trust signals and negative trust signals.

How it works

The process begins by completing a briefing questionnaire with your Project Manager to clarify your target market and any relevant information about the sector/market. This briefing will be visible to all the team members involved with delivering the audit and is the foundation for all our quality checks.

A native speaker of your target language, under the supervision of your Project Manager, will conduct an audit on your website to identify positive trust signals (that foster trust with the user) and negative trust signals (that create distrust with the user and could damage your credibility and website performance). Lists of these two types of trust signal will be delivered to you in a PowerPoint or PDF file.

Webcertain Group is passionate about generating business growth for its clients in any part of the world. A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.

Benefits of working with Webcertain:

International specialist since 1997

Transparency and online portal management

No minimum contract period

No minimum order value

International know-how shared

Quick response times