It is important to respond to posts on your social media profile as quickly as possible to maintain a good public image and build relationships with your audience/customers by providing good customer service. With this service, one of our native specialists will identify, translate and respond to any comments posted on your profile by users. This will give you an active and responsive social media profile, even when you do not have the necessary linguistic resources in-house.ENQUIRE NOW
When you are active on social media but do not have the time or resources to monitor your profile or respond to posts.
When you do not have the linguistic resources to communicate with your audience in their language.
Monitoring what your target audience is saying about your brand or website is very important, as having a firm understanding of this can help you to understand your audience, make informed content decisions and engage better with your users. It will also help you to provide good customer service, build your brand online and avoid reputational crises. It is extremely important to be responsive to your audience on social media and blogs, and any questions, concerns or issues should be addressed as soon as possible.
With this service, we will monitor your blogs and social media platforms such as Facebook, Twitter and YouTube and identify any comments that need replying to. We will then reply to these comments in the user’s language, allowing you to have an active and responsive social media profile even when you do not have the linguistic resources or the time to manage it yourself.
The process begins by completing a briefing questionnaire with your Account Manager to clarify your objectives. This briefing will be visible to all the team members involved with delivering the service and is the foundation for all our quality checks.
We will need full access to your social media account(s), as well as details such as what you want us to monitor (e.g. negative feedback) and any issues that you have had in the past that we should know about (e.g. excessive spam).
One of our specialists, who will be native in your target language, will go through your account to identify any comments that need to be addressed and replied to. They will translate these comments into English in order to report to you. They will then reply to the posts in the target language and an English translation will also be provided for you. They will await your approval prior to publishing any replies.
Webcertain Group is passionate about generating business growth for its clients in any part of the world. A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.