Monitoring what your target audience is saying about your brand or website is very important, as having a firm understanding of this can help you to understand your audience, make informed content decisions and engage better with your users. It will also help you to provide good customer service, build your brand online and avoid reputational crises. It is extremely important to be responsive to your audience on social media and blogs, and any questions, concerns or issues should be addressed as soon as possible.
With this service, we will monitor your blogs and social media platforms such as YouTube, Twitter and Facebook and identify any comments that need replying to. We will then reply to these comments in the user's language, allowing you to have an active and responsive social media profile even when you do not have the linguistic resources or the time to manage it yourself.