Conducting regular reviews of your website will help you identify usability issues and performance gaps on your website, enabling you to make improvements, and create websites that work for your customers. This user experience evaluation service checks many aspects of the design, features and functions of the website. The report will be presented in a visual format listing the strengths of the website and recommendations for improvement. Although your business goals will form the basis of the appraisal, our recommendations will always adhere to website design best practices.
When you have performance gaps in your website.
When you are planning to redesign your website.
When you are preparing to launch new products or services.
When you are considering expanding into new territories.
When you want to improve product/service conversion.
When you want to reduce page bounce rate.
When you want to reduce e-commerce user fall-off.
It is important that your website is user-friendly. If it isn't, it is unlikely that the user will successfully navigate your site and complete the task you wish them to complete, whether that is filling out a contact form, downloading a document or buying a product.
We will evaluate your website from a user experience perspective.
This involves a run-through and evaluation of the efficiency and effectiveness of the major user tasks, a heuristic evaluation, and an assessment of best practices in navigation, user interface design, layout, information architecture (IA), nomenclature and labelling, window and panel behaviour, and many other attributes.
This qualitative appraisal is presented in an easy-to-understand visual format supported by commentary explaining our reasoning and recommendations.
The process begins by completing a briefing questionnaire with your Account Manager to clarify your objectives for the appraisal. This briefing will be visible to all the team members involved with delivering the appraisal and is the foundation for all our quality checks.
We will need you to give us access to all your tracking and analytic data (if the website is live).
If we require more data, we may ask for the website to host some analytic applications so we can measure some important user experience/user interface factors. If this is the case, this may increase the delivery time in order to allow for the collection of robust data.
Our web design team will appraise your website from a visual, interactive and usability perspective and compile a list of strengths and weaknesses for your website. They will also, using visuals of your website pages, highlight areas of interest (e.g. your strongest and weakest elements and areas) with commentary to explain their reasoning.
We'll present our findings and recommendations in a PDF report.
Webcertain Group is passionate about generating business growth for its clients in any part of the world. A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.