Social Media Profile Monitoring

Learn More

Description

It is important for your business' reputation that you provide prompt and useful replies to any customer enquiries. Our team of social media strategists will monitor all your social media channels.

When a customer sends a message requiring a response, we will alert you about this interaction. gather your reply and then send the customer your reply. Alongside these exchanges, we will also send you a monthly report containing a full review of all interactions that have taken place.

Please bear in mind that this is a monitoring-only service and does not include creating or crafting the reply. A Social Community Engagement should be ordered for this.

ENQUIRE NOW

Overview

Prompt and helpful customer service, delivered in each customer's native language, is essential for your brand's reputation. If you have customers who contact you through social media channels requesting support, then you need to ensure that all these channels are under constant monitoring and that you have translators immediately available.

Our team of social media strategists and native translators will monitor your social media channel. When we receive a message from a customer, we will alert you about this interaction. You will then be able to provide us with your answer to their query and we will send the customer your reply.

As well as these communications, you will also receive a report at the end of each month containing a full review of all interactions that have taken place.

Please bear in mind that this is a monitoring-only service and does not include creating or crafting the reply. A Social Community Engagement should be ordered for this.

ENQUIRE NOW

Quality process

The process begins by completing a briefing questionnaire to clarify your objectives. This briefing will be visible to all the team members involved with delivering the service and is the foundation for all our quality checks. We will need full access to your social media channel, and we will also need to know what times you want us to monitor your channels and how.

Our team of social media strategists will deliver this service. You will need to provide us with your response to their query, which will besent back to the customer in a time window of 48 hours (working hours).

Please bear in mind that this is a monitoring-only service and does not include creating or crafting the reply. A Social Community Engagement should be ordered for this.

 

ENQUIRE NOW

Webcertain Group is passionate about generating business growth for its clients in any part of the world. A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.

Benefits of working with Webcertain:

International specialist since 1997

Transparency and online portal management

No minimum contract period

No minimum order value

International know-how shared

Quick response times

Social Media Profile Monitoring

Please provide details about your enquiry below and a member of our team will get in touch as soon as possible!
Please input your Name
Please add company
Please add your Proper Email
Please give us your number
Please add your Website
Please select country