When you have an international website with a customer service enquiry section that allows your customers to contact you via email, it is likely that international customers will start contacting you in their native language. Responding in their language will make your company seem more local, building trust between your customer and your brand. When you receive a non-English enquiry and send it to us, one of our professional translators who is native in your target language will translate it into English and send it back to you. If you wish to respond in the customer’s language, you should send us your response in English and we will return the translated version in your required format.

Here’s when Customer Support Email Translation can help!

Multilingual websites

Customer service enquiry forms

Sales enquiry forms

Customer complaint forms

Question and answer forms

No in-house resources to handle international enquiries

What our clients say

Flexible and innovative approaches to meet demanding goals

Webcertain has been a valued partner of Portakabin for over 20 years, providing the expertise required to help us grow our business in multiple European markets. With a wide-portfolio of websites and products, as well numerous internal stakeholders, we require flexible and innovative approaches to enable us to meet the demanding goals of each business unit. Webcertain understands our needs and our brand, and this enables the team to deliver cost-effective, adaptable solutions across SEO, PPC and website development which have played a vital role in our international growth and success.

Evelyn Hodgson

Head of Brand – Portakabin

Adapted for each market for maximum impact

We work with Webcertain to increase our brand awareness across key European markets and help us drive brand growth. Together, we have created campaigns utilising multiple channels and adapted for each target market to ensure maximum impact and relevancy to our audience. Webcertain has a great support team, who are easy to reach and very helpful in providing information. They understand our needs and provide a flexible approach that enables us to meet our goals

Hazel Goesaert

European Associate Marketing Manager - Business Machines – Fellowes

Technical and strategic expertise

Webcertain’s understanding of language nuance and local culture ensures our messaging is relevant and compelling in each market we target, while staying true to our brand and highlighting our USPs. We rely on their technical and strategic expertise to develop both organic and paid search campaigns which will resonate with our audience and drive results across Europe. The team understands our goals and is proactive in making recommendations for improvements and suggesting opportunities. We are very happy with the results and would recommend Webcertain as an ideal partner for any brand with a global reach.

Surpreet Bahl

Digital Marketing Manager - Esko

For international support, look no further than Webcertain

There are many challenges when running international campaigns and Webcertain has provided invaluable support to us when targeting countries as diverse as China, Japan and Russia, where both cultural and linguistic knowledge are paramount for success. This knowledge, combined with skills and expertise across all digital channels, enabled us to build tailored and targeted campaigns to inform and attract students from around the globe. If you’re looking for SEO, SEM or translation support in multiple languages and countries, look no further than Webcertain.

Tim Jordan

VP Marketing Berlitz and ELS


Once your website has been localised for a foreign market, the customer queries and support aspect poses a potential problem; international customers may begin to submit enquires using their native language. In the instance that you have no in-house native speakers of your target language(s), communication with your international customers may prove difficult.

Responding in your customers’ native language(s) will make your business appear more “local”.
Breaking down the language barrier will build trust between the customer and your business, which will encourage a stronger and more profitable relationship.

When you receive a non-English enquiry from a customer and send it to us, we will translate it into English and send it back to you. If you would like to respond to the customer’s enquiry in their native language, then you should send us your response in English and we will translate it into the customer’s native language for you.

You will receive the fully translated customer email enquiries, and responses if required, in your desired format.

Quality process

The process begins by completing a briefing questionnaire with your project manager to clarify the languages and regions that you need covering. This briefing will be visible to all the team members involved with delivering the research and is the foundation for all our quality checks.

When you receive a customer enquiry through your website, you should send it to us. A professional translator who is a native speaker of the target language, under the supervision of your project manager, will translate this enquiry into English. If you choose to respond to this query in the customer’s native language, you should send us your response in English and the translator will translate this accordingly. The translated response will be returned to you in your desired format, allowing you to send a linguistically accurate email to the customer.

Please note that this is a translation only service – we do not write the responses and we will not send the emails back to your customer.

Webcertain Group is passionate about generating business growth for its clients in any part of the world.

A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.

Benefits of working with Webcertain:

International specialist since 1997

Transparency and online portal management

No minimum contract period

No minimum order value

International know-how shared

Quick response times