Once your website has been localised for a foreign market, the customer queries and support aspect poses a potential problem; international customers may begin to submit enquires using their native language. In the instance that you have no in-house native speakers of your target language(s), communication with your international customers may prove difficult.
Responding in your customers’ native language(s) will make your business appear more “local”.
Breaking down the language barrier will build trust between the customer and your business, which will encourage a stronger and more profitable relationship.
When you receive a non-English enquiry from a customer and send it to us, we will translate it into English and send it back to you. If you would like to respond to the customer’s enquiry in their native language, then you should send us your response in English and we will translate it into the customer’s native language for you.
You will receive the fully translated customer email enquiries, and responses if required, in your desired format.