Reputation Action and Data Cleansing


Organisations need to understand what is being said about them online so they can effectively manage their brands, products, and reputation. A native speaker of your target language will approach websites already identified as showing an incorrect or negative mention of your brand and ask the webmaster to either amend or remove the offending content. Please note that this does not guarantee that the webmaster will make the suggested change. You will receive an Excel or PDF report listing the websites approached and the request made.

Here’s when Reputation Action and Data Cleansing can help!

  • 1

    When incorrect contact details or other errors about your business have been posted online

  • 2

    When your users/consumers have posted bad feedback online

  • 3

    When your users/consumers have posted questions online

  • 4

    When your brand has been mentioned on a website and you would like it to be removed


Listening to what your audience has to say about your brand or products is essential if you are going to succeed online. Internet users will now search online to see what people are saying about your brand/products and use the information they find to make informed decisions about you and whether to buy from or work with your company.

Once you have identified negative or incorrect mentions of your brand online, we will approach the owners of these websites and ask them to take appropriate action – whether this is editing the content or removing it from their site entirely.

Please note that we cannot guarantee that webmasters will definitely remove your brand or URL, but we will contact them and ask them to do so.

Quality process

The process begins by completing a briefing questionnaire with your project manager to clarify your objectives. This briefing will be visible to all the team members involved with delivering the service and is the foundation for all our quality checks. Please note that an audit to discover mentions of your brand online must already have taken place before we can carry out this service.

A native speaker of your target language will go through the websites identified in the audit and approach the webmasters, asking them to either amend incorrect information or remove a negative reference to your brand.

Webcertain Group is passionate about generating business growth for its clients in any part of the world. A team of native speakers of all the world’s major languages works together to achieve client objectives - no one understands working with different cultures and the nuances of language in the globe’s search engines better than the Webcertain multilingual teams. Webcertain operates in 44 languages.

Benefits of working with Webcertain:

International specialist since 1997

Transparency and online portal management

No minimum contract period

No minimum order value

International know-how shared

Quick response times