Travel changes and the impact on hoteliers

The travel and tourism landscape has changed unrecognisably due to the COVID-19 pandemic. After a long hiatus, people are finally starting to go back on holiday, but the expectations of travellers have changed – and in order for your hotel to survive, it is essential that you adapt to these changes.

In these slides from a webinar from September 2021, we look at how exactly customer behaviours and expectations have changed in the travel industry, and what hoteliers must do in response. We pinpoint which trends are likely to endure as we come out of the pandemic, so that your hotel can create a marketing strategy that works both in the short-term and the long-term.

Whether you are just getting started with creating your post-pandemic marketing strategy or if you want to improve your existing efforts, these slides are a must for anyone wanting to adapt their hotel's marketing strategy in order to survive in this brave new world.

From reading these slides, you will learn:

  • changes in customer behaviour and expectations for the travel and hospitality industry
  • how hoteliers have responded to these changes
  • trends that are here to stay
  • how the travel industry must adapt and leverage new trends for success
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