Swiss Ecommerce Merchants Show Poor Customer Service

Only 5% of merchants offered free returns

 A study from Swiss consulting firm Carpathia has shown that ecommerce merchants in the country fall short when it comes to customer service. The results showed that only 12% of the merchants which sold clothing, textiles and shoes guaranteed free delivery, whilst 35% charged for delivery below a certain amount and 53% always charged for delivery. When it comes to the threshold at which companies were most likely to offer free delivery, food and drink sellers offered free shipping on orders above 291 euros, whilst on average media retailers offered the same service on orders above just 35 euros. However, of the one hundred shops scrutinised, only five of them offered free returns to customers. Carpathia said that return conditions were also often difficult to understand or find. They said that it was “unnerving” to read terms and conditions but still not have clarity over whether or not customers could return items.

The Movers And Shakers - Moving And Shaking

Search and discover everything we've reported on certain brands or industry topics. Follow the trends right before your eyes - and in the blink of eye you know.
Select Country

I would like to receive emails from Webcertain

Please note that:

  • You can edit your preference and unsubscribe at any time
  • Webcertain does not share or sell your data

Individual BASIC

Free

Language Guides,How To Guides,Country Guides
2 per month
eLearning,eLearning Course,Quizzes
2 per month
Access to Webcertain video Tutors.Extra fee applicable
Not Available
Benchmarks,Lists
5 per month
Video Briefings,Catch Up TV
10 per month
Access to Customised courses and Examinations.
Not Available
Attendance at Webcertain.TV Connect Events per year
Not Available
Tools,Webcertain Events
Not Available
Subscribe

Individual PREMIUM

£5

per
month
Cancel Anytime
Language Guides,How To Guides,Country Guides
Unlimited
eLearning,eLearning Course,Quizzes
Unlimited
Access to Webcertain video Tutors.Extra fee applicable
Not Available
Benchmarks,Lists
Not Available
Video Briefings,Catch Up TV
Unlimited
Access to Customised courses and Examinations.
Not Available
Attendance at Webcertain.TV Connect Events per year
1 per month
Tools,Webcertain Events
Not Available
Subscribe

Team GLOBAL

£95

per
month
(up to5 users ) - additional users4.00
Language Guides,How To Guides,Country Guides
Unlimited
eLearning,eLearning Course,Quizzes
Unlimited
Access to Webcertain video Tutors.Extra fee applicable
Unlimited
Benchmarks,Lists
Unlimited
Video Briefings,Catch Up TV
Unlimited
Access to Customised courses and Examinations.
Unlimited
Attendance at Webcertain.TV Connect Events per year
3 per month
Tools,Webcertain Events
Unlimited
Subscribe