Pizza Hut To Launch Facebook Messenger And Twitter Bots

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Pizza Hut is about to launch its own chatbot over Facebook Messenger and Twitter.The bot will launch later this year, in an attempt to catch rival takeaway service Domino's, who already use the technology.Pizza Hut says that the bot is a step forward towards what it calls “conversational commerce”.Meanwhile, Paul Chong from IBM Watson Europe, says that chatbots are likely to change the way we converse, adding that “there are questions that people will ask a robot that they wouldn\'t ask a human".However, even with a growing number of 11,000 chatbots now on Facebook Messenger, IKEA, which was one of the first companies to use the technology, recently announced that it would be abandoning its own chatbot, Ask Anna, after 10 years.

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