Australians Want More Ecommerce Shipping Options

The Latest Insights from International Online Marketing

Research by Temando has found that online shoppers in Australia want more shipping options to be available on ecommerce sites. Around 85% said they expected online stores to offer same-day shipping, with 80% wanting to be able to choose a delivery time, and 75% wanting online stores to offer weekend and after-hours delivery options. Many ecommerce sites are disappointing customers by not offering these options, however, with only half offering same-day shipping. Ecommerce sites generally accept that this is something that needs to be improved, with almost 80% admitting they would probably see an increase in sales if they expanded their range of delivery options. 62% also said they thought they'd see a reduction in cart abandonment. The Australian ecommerce market is worth around 21 billion US dollars, with a digital buyer penetration rate of 80%, equivalent to 12.4 million people. 

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