Team Leader APAC – Account Management

Team Leader APAC – Account Management

You will work closely with CSCM to support and lead the account management team in managing a portfolio of existing accounts and developing new business opportunities. You will also need to leverage your expert knowledge and leadership skills to maintain effective relationships with all Webcertain team members and clients alike.

You will lead and develop the account executives and account managers to ensure the company’s goals are met through identifying training and development requirements whilst coaching and supporting the existing team members to ensure all targets are met. You will be responsible for the recruitment of your own team and supporting other Team Leaders with their recruitment, with the final decision being made by the CSCM or DCS.



Salary:

£33k - £37k

Location:

Remote/York

Expiry date:

Ongoing

Key accountabilities:

  • Manage a portfolio of strategically important client accounts in the APAC region, ensuring client expectations and satisfactions are properly communicated and delivered
  • Ensure the delivery of high quality and accurate planning, management and reporting across all projects
  • Responsible for the achievement of financial targets
  • Responsible for negotiating significant contracts/agreements with clients
  • Maintain standardised account planning process and work in conjunction with CSCM to help deliver on opportunities that are identified
  • Ensure that processes are followed and continuously review these to look for improvements and more efficient ways of working
  • Lead a team maintaining the quality of output and creating accountability for delivering results
  • Share department goals, objectives and projects with team
  • Encourage employee involvement to improve sales performance and customer experience
  • Forge relationships with current and past clients to ensure high referral rates and significant cross-selling opportunities
  • Create accountability within your team for achieving referral results
  • Manage individual team workloads, allocate/delegate enquires/projects which have been forwarded to your team, ensure the work your team carries out is done in accordance with the Account Management Standards of Service and meets the Strategy and Analytics expectations, and communicate clear timelines for delivery
  • Ensure all clients managed by your team have been successfully onboarded via GC and that their GC records are always up to date (i.e. financial records such as budget accounts, invoices, project orders, etc.)
  • Provide a point of escalation for team members; deal with issues/problems raised by team members or clients, and provide solutions and corrective action
  • Encourage employees to think independently and develop their problem-solving skills
  • Develop ideas that can help the team grow and fulfil its goals
  • Develop strong relationships with your team to understand motivations and pressures
  • Responsible for the whole process of own team member recruitment
  • Supporting other Team Leader’s recruitment when needed
  • Review performance through responsibilities and objectives for each account manager through 12 monthly appraisals and regular 121’s. Identify areas for further training and development and liaise with HR for training if needed
  • Coordinate coverage for team members when appropriate
  • Conduct departmental training to team
  • Foster the long-term learning and development of team members
  • Understand the need for flexibility and strong team leadership when communicating and implementing change
  • Demonstrate drive, determination, enthusiasm and an ability to work effectively as a team leader
  • Approve holidays and record sickness absence and carry out return to work interviews in line with the absence management policy.
  • Monitor absence and raise it with CSCM/HR where appropriate
  • Undertake ad hoc projects as and when required.

Skills and Attributes Required:

Essential:
  • Strong commercial and financial acumen
  • Confident and clear communicator, able to demonstrate experience of engaging in conversations and building relationships with clients at the highest level
  • Experience in delivering exceptional customer service
  • Ability to solve problems and communicate effective solutions
  • Highly organised with the ability to plan and organise a busy workload with minimal supervision
  • Flexible and able to cope under pressure and demonstrate a level of emotional control and resilience
  • High energy, “own it” personality
  • Approachable: easy to talk to, praise team members when they bring information to your attention, be consistent with actions
**This job description is not restrictive or definitive in any way and should be regarded as a guideline to the duties required and may be amended in the light of changing circumstances following consultation with the post holder.

**UK applicants will be subject to legal right to work checks.

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